Summit Audio Inc - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

PRODUCT RETURN POLICY

Summit Audio provides three (3) years labor and parts warranty from the date of purchase of a brand new product from one of our approved dealers. Even if you register the unit at the time of purchase you will still be required to provide a prof of warranty in the form of a receipt when requesting service. All warranty units must be returned in their original packaging with all cables and accessories included, and shipping fully insured. You may return a product for non-warranty service anytime after warranty period expires, and under any condition with or without accessories as you may consider fit.

We will not accept returned merchandise in warranty or outside warranty period without an approved Return Merchandise Authorization (RMA) number. Returns received without authorization will not be processed and will be returned to sender.

Please read and follow the next instructions on how to request an RMA:

1. If you do not have an account yet, please click "Create an Account" and provide accurate information such as name, shipping address and a valid email address. Log into your account and press "Submit new RMA request".

2. Provide model, serial, and a detailed description of what problems you are experiencing with the unit. That will help technicians identifying and troubleshooting the problem. Request one separate RMA for each unit.

3. We will review your request within 1 to 2 business days, so please do not send your item until you have received the RMA number or an email from us. You will receive a notification email when your RMA Request is approved. You can also log in to our account anytime to check the status of your request and progress of service.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Then you can ship your item to the address on the shipping label. Clearly mark the RMA outside on the shipping box.

5. You can monitor the status of your return (24x7) by logging into your account.

6. Once the unit has been repaired, an PayPal invoice will be sent to the email you provided. The invoice will include shipping and handling charges. If you want to use your own shipping account or want to pick up the unit, please let us know before paying the invoice.

7. Be aware that by default we do not keep defective parts, tubes or boards, nor we return them with the repair. If you want them returned to you please make a note on the RMA form.

8. As soon as the invoice is paid, the unit will be shipped back to the address you provided on the RMA request form.
After 30 days of unpaid invoice, the RMA will incur stocking charges at a rate of $1/day. After 6 months the unit will be considered abandoned and we will take ownership of it. The unit will be sold to recover the repair expenses.

9. We do not offer warranty for defects that are not detected by the technicians in an hour testing time that is charged as evaluation. If your defect is a random one happening over extended period of time, you have to let us know, provide audio proof, and ask for extended testing period. Just be aware that if the defect is still not detected you will be billed for the technician extended testing time. This apply only to products outside the original Manufacturer Warranty Period of 3 years.

Our rate for USA non-warranty service is $120/hour in 1/2hr increment, in addition to parts costs and $50 shipping and handling charge. If you request an estimation before repair, we charge $95 ($45 for half rack products)but this will be waved if you approve the repair.

International customers; please contact us for shipping charges quote before requesting an RMA, or contact one of our international dealers or distributors for local services.

We suggest having any product returned in the original manufacturer packaging, so we recommend you keep your packaging for as long as possible. If the packaging gets lost, you can buy a new packaging material form us.

This policy is also our Service agreement; if you do not agree to any part in it, do not send the unit to us for service. Contact us for explanations or special requests or find other service centers that may offer better terms.