PRODUCT RETURN POLICY

Summit Audio provides three (3) years labor and parts warranty from the date of purchase of a brand new product from one of our approved dealers. Even if you register the unit at the time of purchase you will still be required to provide a prof of warranty in the form of a receipt. All warranty items must be returned in their original packaging with all cables and accessories attached and shipping fully insured. You may return a product for non-warranty service anytime after warranty period expires, and under any condition with or without accessories as you may consider fit.

We will not accept returned merchandise in warranty or outside warranty period without an approved Return Merchandise Authorization (RMA) number. Returns received without authorization will not be processed and will be returned to sender.

Please follow the instructions to request an RMA:

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGN-UP and provide accurate information such as name, shipping address and a valid email address.

2. Provide model, serial, and a detailed description of what problems you are experiencing with the unit. That will help technicians identifying and troubleshooting the problem. Request one separate RMA for each unit.

3. We will review your request within 1 to 2 business days, so please do not send your item until you have received the RMA number or an email replay from us. You will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Then you can ship your item to the address on the shipping label. Clearly mark the RMA outside on the shipping box.

5. You can monitor the status of your return (24x7) by logging into our website.

6. Once the unit has been repaired, an invoice will be sent through email to the address you provided. The invoice will include shipping and handling charges. If you want to use your own shipping account please let us know before paying the invoice.

7. Be aware that by default we do not keep defective parts, tubes or boards, nor we return them with the repair. If you want them returned to you please make a note on the RMA form.

8. As soon as the invoice is paid, the unit will be shipped back to the address you provided on the RMA request form.
After 30 days of unpaid invoice, the RMA will incur stocking charges at a rate of $30/month. After 6 months the unit will be considered abandoned and we will take ownership through court action. The unit will be sold to recover the repair expenses.

Our rate for USA non-warranty service is $95/hour in 1/2hr increment, in addition to parts costs and $50 shipping and handling charge. If you request an estimation before repair, we charge $95 ($45 for half rack products)for that which will be included in the repair cost if you approve the repair.

International customers; please contact us for shipping charges quote before requesting an RMA, or contact one of our international dealers or distributors for local services.

We suggest having any product returned in the original manufacturer packaging, so we recommend you keep your packaging for as long as possible. If the packaging gets lost, you can buy a new packaging material form us.